The National Training and Rehabilitation Centre for the Blind (NTRCB), located in Tongi, Gazipur on the outskirts of Dhaka, is offering government-supported residential training programmes aimed at empowering visually impaired individuals with practical skills in computer operation and PBX call centre management.
Each six-month training batch accommodates around 25 visually impaired trainees. Participants receive hands-on instruction in computer use through specialized screen reader software, enabling them to independently navigate and operate digital systems by converting on-screen text into audio output. This assistive technology allows trainees to perform a wide range of computer-based tasks with increasing confidence and autonomy.
Notably, the programme is being conducted by an instructor, who is visually impaired himself, highlighting the centre’s commitment to inclusive and experience-based skill development.
In addition to computer literacy, trainees are also being trained in PBX call centre operations. The curriculum includes telephone handling, call transfer procedures, customer interaction management, and maintaining professional communication standards required in call centre environments.
Several graduates of the programme have already secured employment as telephone operators in both government and private organizations, applying their acquired skills effectively.
Expressing his views, trainee Wasiul Karim Rajib told Dhaka Tribune, “For visually impaired individuals like us, receiving residential training with government support is very reassuring. However, this initiative should not be limited to training alone. If the government ensures employment opportunities after completion, we will be able to become self-reliant.”
Another trainee, Alamgir Hossain, shared his aspirations: “I completed higher secondary education but had to discontinue my studies due to financial constraints. Through this training in computer and PBX call centre operations, I hope to build my skills and secure a job in a call centre, either in the public or private sector.”
He further added, “If people with limited education like us are trained and provided with appropriate job opportunities, we can also lead financially stable lives and contribute to society.”
Trainer Anisur Rahman highlighted the gap between training and employment, noting, “Every year, we train around 40 to 45 visually impaired individuals in two batches. However, proper rehabilitation and job placement remain a major challenge. If the government ensures employment after training, these individuals can be transformed into valuable human resources.”
A senior NTRCB official, speaking on condition of anonymity, also raised concerns about the programme’s sustainability. “There is a risk that this training centre might shut down at any time. Some officials believe that since the training is not translating into employment, it is not worth continuing,” he said.
He further noted disparities in employment initiatives: “There is a ‘Maitree Industry’ for persons with physical disabilities here, where bottled water is produced, providing employment opportunities for many. However, there are no similar initiatives for visually impaired individuals.”
The official also stressed the need for institutional support, suggesting the establishment of a dedicated trust for the protection and empowerment of visually impaired persons.
