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Dhaka Tribune

Shohoz suspects cyberattack on new online platform for train tickets

2.2 million hits reported in a single minute on the new platform for sale of train tickets

Update : 27 Mar 2022, 12:28 PM

The sale of online tickets of Bangladesh Railway resumed on Saturday through a new platform, after remaining suspended for five days, but officials say that it might have fallen victim to a cyberattack.  

Shohoz Limited and Synesis IT Ltd and Vincen Consultancy Pvt Limited, jointly launched the new platform.

“The online ticketing was going smoothly during the first hour since its launch at 8am Saturday. But we reported around 2.2 million hits in a single minute to the website, which lead to multiple problems for users,” said a spokesperson of the joint venture, Farhat Ahmed.

“Most of these hits came from abroad,” he said, adding that the engineers said it could be due to a cyber-attack or can be organic hits as well. 

"But 2.2 million hits in a single minute, mostly from abroad, is not normal,” he said.

System engineers were working relentlessly to restore the system, the official said.  


Also Read - Online train ticket sale begins


Many passengers said that they were facing difficulties in getting a one-time password (OTP) amid other issues since the morning. 

Tickets for trains operating from March 21 to 25 were sold manually from the counters to facilitate the handover of responsibilities to a new service provider.

A five-year agreement was signed with Shohoz-Synesis-Vinsen JV on February 15 to operate the ticketing system of the Bangladesh Railway.

Earlier, CNS was involved in the work.

In order to re-activate the computer ticketing system by Shohoz at 77 stations, it required five days.

Under the agreement, Shohoz-Synesis-Vinsen JV will initially operate the existing CCSRTS system that will be replaced by BRITS in the next 18 months.

According to Shohoz, Bangladesh Railway sells 90,000 tickets per day of which fifty percent are online.

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