Julian Gorman, Head of Asia Pacific at GSMA, shares his insights on Bangladesh’s digital transformation journey, the critical role of mobile infrastructure, and the potential of public-private partnerships in fostering innovation and inclusivity. In this exclusive conversation with Anando Mostofa, he talks about spectrum, digital trust, regulatory frameworks, and Bangladesh’s opportunity to become a global digital leader.
Dhaka Tribune: With GSMA’s five-decade legacy in mobile technology, what is your assessment of Bangladesh's digital progress?
Julian Gorman: Bangladesh should be considered a pioneer in mobile-driven digital services. Over the past 12 years, I’ve observed how the country has transitioned from traditional services to digital and financial services through mobile platforms. While Bangladesh has made significant strides compared to many countries in the region, the pace of digital transformation globally is accelerating. The challenge now is to ensure that mobile infrastructure continues to play a central role in driving digital progress.
Dhaka Tribune: So, is there a gap? Can Bangladesh’s mobile industry compete globally?
Gorman: Absolutely, it can. But we must acknowledge the critical challenges. A robust mobile industry is essential to meet national and global development goals. The lack of capital and limitations in digital skill-building, infrastructure, and trust are real obstacles. The mobile industry today isn’t just about connectivity; it’s the backbone of the entire digital economy. Every sector — healthcare, education, finance — depends on mobile infrastructure.
We must also prioritize digital trust. In the digital world, trust replaces physical presence. For that, we need a resilient regulatory framework that safeguards users and promotes innovation. Digital skills are another key area — the definition of digital literacy is evolving, and people must know how to protect themselves online.
Dhaka Tribune: The government seeks high-quality service at an affordable price. Is that feasible?
Gorman: It’s a tough question, but yes — with the right framework, it’s achievable. Quality service at an affordable price depends on smart regulation, efficient infrastructure investment, and a fair, transparent environment for telecom operators. It’s like ensuring there are enough roads for the railways to run. We need to build an enabling ecosystem that encourages investment and innovation, including in stock markets and infrastructure financing.
Dhaka Tribune: How can public-private partnerships (PPP) help?
Gorman: PPPs are critical to building scalable, inclusive infrastructure. Governments should provide incentives — tax breaks, policy support, and strategic frameworks — to encourage operators to expand networks. For instance, if a new bridge is built, PPPs can ensure that connectivity is also extended to remote areas around it.
Such collaboration will accelerate innovation and ensure equitable access to digital services for all citizens. In the next 10–12 years, we’ll see tech opportunities explode — and Bangladesh must be ready.
Dhaka Tribune: In the next 5 to 10 years, what role can technology play in social protection?
Gorman: The potential is huge. Technology can help identify those most in need during national emergencies or disasters. Whether it's sending alerts, distributing financial aid, or ensuring access to vital services — digital platforms are the key. For example, during disasters, mobile messaging systems can reach millions instantly with lifesaving information.
We’re also seeing AI and machine learning being used to optimize public service delivery. Governments must treat connectivity and digital platforms as national assets. If implemented correctly, tech can democratize education, healthcare, and even financial inclusion.
Dhaka Tribune: Finally, any message for our readers?
Gorman: The path ahead may seem daunting, but it’s also filled with immense opportunity. We must focus on building systems, not just services — establishing standards, promoting inclusive innovation, and investing in digital trust. The mobile industry is not just about phones anymore — it’s about powering the future of every industry in Bangladesh.
