Al-Arafah Islami Bank PLC organized an awareness and orientation meeting on the Citizen’s Charter-2026 with its stakeholders at the bank’s Motijheel Branch on October 18.
Mohd Rafat Ullah Khan, managing director of the bank, attended the meeting as chief guest.
Khan highlighted the importance of the Citizen’s Charter in ensuring transparency, accountability and improved customer service.
He stated that the bank is working to enhance service quality through the proper formulation and implementation of the Charter.
He also expressed his commitment to making the bank a leading institution in the Islamic banking sector through technological advancement, skilled human resources, stakeholder cooperation and full compliance with Shariah principles.
Mohammed Fazlur Rahman Chowdhury, deputy managing director of the bank, attended the meeting as special guest.
He briefed the customers on the Citizen’s Charter and the Bank’s existing services.
Representing the customers, Sumon Chowdhury, chairman of RR Steel, shared their expectations and concerns, including the reduction of investment profit rates.
The meeting was chaired by Md Sharif Chowdhury, senior executive vice president and manager of Motijheel Branch.
Senior executive vice president Md Monjurul Alam, senior vice president CGM Asaduzzaman, other senior officials, and stakeholders also attended the meeting.
