Financial Excellence Limited (FinExcel) successfully organized a two-day customized executive training program titled “Negotiation Mastery: A Value-Driven Approach to Drive Results” for the Recovery & Collection officials of The City Bank PLC on July 2–3 in the capital.
The program was inaugurated by Selim Barkat, regional general manager – Bangladesh, Sri Lanka & Maldives, Habib Bank Limited (HBL), who highlighted the importance of strengthening negotiation capabilities and adopting value-driven approaches in recovery and loan collection to achieve sustainable business results.
Following the inauguration, Nilufar Rahman, chief executive officer of FinExcel, welcomed the participants, facilitators and distinguished guests, highlighted the objectives of the program, and coordinated the successful execution of the two-day training.
Designed exclusively for Recovery & Collection professionals, the program covered value-driven negotiation strategies, borrower engagement, communication techniques, conflict resolution, recovery planning and ethical collection practices.
The sessions were delivered by a distinguished panel of senior banking professionals and industry experts through interactive discussions, case studies, role-playing exercises and practical scenarios.
Participants highly appreciated the customized learning approach, practical content and interactive delivery, which were closely aligned with the operational needs of City Bank PLC.
Through such customized learning and advisory initiatives, Financial Excellence Limited (FinExcel) remains committed to strengthening the capabilities of banking professionals by delivering industry-focused executive education, advisory services and capacity-building programs.
