The government has formed a committee to review and prepare a report on Evaly's business operations and the status of refunding its customers.
The crisis-ridden e-commerce platform recently resumed its operations following a suspension imposed by the government over widespread allegations of non-delivery of goods to customers despite receiving payments.
A meeting held recently on e-commerce constituted the 11-member body, comprising representatives from relevant government agencies, commercial banks and mobile financial services, as the platform resumed its business after Mohammad Rassel, former chief executive officer (CEO) of the company, was released on bail, sources said.
Earlier, the company sought the government's cooperation to arrange a meeting with payment gateways and courier services to expand its business.
Before the suspension of Evaly's operations, several products were provided to courier companies for delivery, meaning that the payment of the products was with a gateway's escrow service.
Later, no information regarding the delivery of these goods was available from the courier companies.
For this, a meeting with courier companies, including Paperfly, Redx, eCourier and AJR Courier Service Ltd. is needed for the collection of delivery information.
A meeting is also needed with gateways - Bkash, Nagad, The City Bank, Upay, SSLCOMMERZ and South East Bank - to expedite the refund process.
The company returned over Tk10.4 crore to its customers until November 22, 2023.
It has more than 200,000 customers, according to earlier data submitted by the company.
In July 2021, the government served a show-cause notice on Evaly to protect the interests of consumers and merchants.
Evaly's available assets stood at only Tk65.18 crore against its total liabilities of over Tk407 crore to its clients and merchants as of 14 March 2021, it cited.
Evaly, however, resumed its operation in October 2022 following an order of the High Court.
