State Minister for Power, Energy and Mineral Resources Nasrul Hamid on Thursday launched a new call centre to improve customer service in the power sector.
"Efforts to continuously improve the quality of customer service should be continued. Customer satisfaction is our main goal. But the picture we have right now is not satisfactory,” he said after inaugurating the “Integrated Customer Service Management and Hotline-16999” at Bidyut Bhaban in Dhaka on Thursday.
Through this call centre, consumers of any distribution company can lodge complaints and get solutions.
He said every office should have an active customer service centre. “Without the help of technology, we will fall behind. Analyzing customer complaints with the help of technology will give a clear idea about a particular area.”
He later urged officials to take the initiative to solve the problems customers face as soon as possible. “If unable to resolve, customers should be informed immediately."
While talking about the new hotline, the state minister said more complaints come from the areas covered by the Bangladesh Rural Electrification Board.
The new call centre 16999 should be widely publicized, he added.
Similarly, the consumer can use an App of the Power Division and a social media page Chatbot to lodge the complaint.
Chairman of Bangladesh Power Development Board Md Mahbubur Rahman presided over the program.
