MetLife teams up with Citi Digitise Payments

Host-to-host is an automated, two-way data transfer service for high volume online banking usage. The occasion marked the full suite digitisation of Policy and Vendor Payments for MetLife, Bangladesh’s leading life insurance service provider, through partnership with Citi. Senior officials from both the two organisations attended the event. This new solution is a big leap toward achieving the automation of MetLife Bangladesh’s paper-based payment approval system. The payment processing and reconciliation processes have also been digitised, resulting in significantly faster service delivery to thousands of MetLife’s policyholders. This is also the largest payment system integration initiative in terms of daily volume by Citi Bangladesh - MetLife’s core payment bank in the country. Addressing the event, Md Nurul Islam, regional senior vice president and head of Bangladesh, Nepal and Myanmar MetLife said: “We are committed to providing seamless experiences to all our stakeholders, and believe this digital partnership with Citi will help ensure that”. Khondoker Rashed Maqsood, Citi country officer, said: “Citi has been the pioneer in payment digitisation landscape of Bangladesh, and this Host-to-Host setup with MetLife underlines Citi’s continuous efforts and commitments in this regard”.