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Dhaka Tribune

Haier launches global customer care system in Bangladesh

Haier customers can easily get services through multiple channels, such as phone, email, and social media

Update : 18 Apr 2024, 01:54 PM

Haier, the Global NO.1 Appliance Brand has introduced “Haier Group Global Leading Digital Service System Global Customer Care (GCC) “platform in Bangladesh.

The “Launching Ceremony” held at Haier Bangladesh Corporate Office, Gulshan Avenue, Dhaka- 1212 on April 17.

GCC is Haier Group's overseas most advanced global intelligent interactive service platform, which is Global leading digitalized system.

After the GCC launch, Haier customers can easily get services through multiple channels, such as phone, email, and social media.

Haier Service team will also provide much more efficient and responsive services through better technical support and training platforms for on-site service technicians, enabling technicians to serve Haier customers much more quickly/efficiently and professionally.

The GCC system will also make the whole service process more transparent and visible.

Customer can track whole process of complaints and get update on real time until satisfaction.

GCC systems had been launched and proved to be the best customer solutions in Haier Global such as Haier India/Haier Pakistan/Haier Thailand, Haier attaches great importance to the launch of GCC in Bangladesh, target to bring best service experience and best Word of Mouth from Haier Global to Bangladesh customers.

Wang Yan, Haier Group overseas service general manger, said: "The GCC project is a significant initiative for Haier's service and serves as a support platform for the entire service process. After 20 years of development & trial overseas, Haier has established a comprehensive and localized after-sales service system in more than 50 countries. It promises to provide users with fast and high-quality services for the first time."

"Service is a very important touchpoint for us to communicate with users and an opportunity for Bangladesh users to experience Haier's care again," he added.

Wang Xiangjing, DMD Haier Bangladesh said in his speech: "Our company adheres to the service concepts of "The Customer Is Always Right" which patronizes end customer’s service & satisfaction are the first & foremost priority. And "Sincere Forever" will always treat user experience as priority, and we will keep investing on service network and service team. We are targeting to provide the best service experience in Bangladesh market through digitalization and professionality."

"Bangladesh, as a new market for Haier overseas, has experienced rapid growth over the past three years and continues improving and investing in the service field. We are confident in providing a better service experience for Bangladesh and hearing more "Good Quality" and "Good Service" feedback," he added.

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