Ecommerce platform Qcoom has refunded Tk224 core to customers out of Tk397 crore stuck by the Foster payment gateway.
The company has returned the money in 26 thousand and 856 transactions against 18 thousand and 432 orders through eight refund lists till October 12 this year, according to a letter signed by Al Beruni, general manager at Foster Payment.
Qcoom officials pledged to refund all dues worth 7.63 crore in 1200 transactions within the next three months, reads a press release.
The process of refunding customers by accepting post-dated checks against payment through the concerned ministries is ongoing.
Commerce Secretary Tapan Kanti Ghosh started this program by returning Tk40 core to 20 customers on January 24.
The process gained momentum after Qcoom CEO Md Ripan Mia was released from prison in April. A company has made a difference in refunding customers' money after it has ceased operations.
Regarding the e-commerce refunding, Dhaka University Associate Professor Suborna Barua said the refunding will be an example not only for Bangladesh but also for the foreign platform.
Regarding the resumption of business, Qcoom CEO Md Ripon Mia said the platform has resumed operations with the cooperation of corporate companies, SME merchants and customers.
“As a challenge in restarting, I will try my best to restore confidence in the e-commerce industry and create a customer-friendly e-commerce platform,” he said.
In the press statement, Qcoom authorizes expressed gratitude to top policymakers for allowing the resumption of the company’s operations.
The company has started operations through the super app with new enthusiasm. Apart from the marketplace, QCoom is also working with online fast food delivery company QFood, grocery shop QMart, and logistics and parcel delivery company Piickme Express. Soon the company will launch new services, including QFashion and QPharmacy.
