Titas Gas asked to act on failure in increasing customer services
State Minister Nasrul Hamid directed Titas Gas officials to step up measures against illegal gas connections
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Publish : 17 Jan 2022, 10:00 PMUpdate : 15 Feb 2022, 11:33 AM
State Minister for Power, Energy and Mineral Resources Nasrul Hamid has directed the Titas Gas authorities to take punitive action against officials responsible for failure to increase customer services.
He gave the directive on Monday while visiting the headquarters of the Titas Gas Transmission and Distribution Company Limited, the largest state-owned utility responsible for gas supply in Dhaka and adjoining districts.
He said he has been receiving constant complaints from Titas Gas customers.
“These complaints need to be settled quickly. The Titas Gas officials have to be held accountable to their customers for their services," he added.
The state minister advised the Titas Gas authorities to keep their customers informed about its activities to increase their confidence in the company.
He also directed the Titas Gas officials to step up drives against illegal gas connections.
He mentioned that due to technical reasons and also for the increase in the global price of Liquified Natural Gas (LNG), the pressure of gas is slightly lower in the Titas Gas area.
While discussing the implementation progress of the existing projects of Titas Gas, the state minister said that schemes have to be taken up keeping in mind the next generation’s better services.
Titas gas officials informed him that 25km of illegal gas connections have been removed in November, 24.1km in December and 16km in January during drives against illegal gas connections.
Titas officials also said that different government entities’ unpaid bills to Titas now stand at Tk745.22 crore while private consumers’ unpaid bills are Tk5620.25 crore.
Nasrul Hamid requested the customers to pay the arrears, saying it was not possible to take up many service-oriented projects if the arrears bills were not realized.
He also instructed Titas Gas officials to strengthen the drive for installing smart meters to enhance customer service.
Titas Gas asked to act on failure in increasing customer services
State Minister Nasrul Hamid directed Titas Gas officials to step up measures against illegal gas connections
State Minister for Power, Energy and Mineral Resources Nasrul Hamid has directed the Titas Gas authorities to take punitive action against officials responsible for failure to increase customer services.
He gave the directive on Monday while visiting the headquarters of the Titas Gas Transmission and Distribution Company Limited, the largest state-owned utility responsible for gas supply in Dhaka and adjoining districts.
He said he has been receiving constant complaints from Titas Gas customers.
“These complaints need to be settled quickly. The Titas Gas officials have to be held accountable to their customers for their services," he added.
The state minister advised the Titas Gas authorities to keep their customers informed about its activities to increase their confidence in the company.
He also directed the Titas Gas officials to step up drives against illegal gas connections.
He mentioned that due to technical reasons and also for the increase in the global price of Liquified Natural Gas (LNG), the pressure of gas is slightly lower in the Titas Gas area.
While discussing the implementation progress of the existing projects of Titas Gas, the state minister said that schemes have to be taken up keeping in mind the next generation’s better services.
Titas gas officials informed him that 25km of illegal gas connections have been removed in November, 24.1km in December and 16km in January during drives against illegal gas connections.
Titas officials also said that different government entities’ unpaid bills to Titas now stand at Tk745.22 crore while private consumers’ unpaid bills are Tk5620.25 crore.
Nasrul Hamid requested the customers to pay the arrears, saying it was not possible to take up many service-oriented projects if the arrears bills were not realized.
He also instructed Titas Gas officials to strengthen the drive for installing smart meters to enhance customer service.
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