Qatar Airways fined Tk50,000 over flight seat mishap
The complainant will receive 25% of the fine
File photo of a Qatar Airways aircraft at the Hazrat Shahjalal International Airport in Dhaka Syed Zakir Hossain/Dhaka Tribune
Tribune Report
Publish : 11 Jan 2022, 08:24 PMUpdate : 11 Jan 2022, 08:59 PM
The authorities have fined Qatar Airways Tk50,000 over its failure to provide passengers with preferred seats as promised.
At a hearing on Tuesday, the Directorate of National Consumers' Right Protection directed the airlines company to pay the fine within the next five days, according to Tahmina Akhter, assistant director of the consumer rights protection body.
The complainant will receive 25% of the fine, she said.
Qatar Airways was fined under Section 45 of the Consumer Protection Act 2009 for failing to deliver on its promises.
According to a complaint filed in July last year, Mrinal Kumar Sarkar, a physician, bought two Qatar Airways tickets for two members of his family for a Canada-bound flight.
He paid extra fees for the tickets for seats 16D and 17C. However, the airline officials refused to provide the two scheduled seats when the passengers arrived at the airport.
Later, the two passengers boarded the flight after managing with the two other seats allocated by the airlines.
Subsequently, the physician lodged a complaint against Qatar Airways with the Directorate of National Consumers’ Rights Protection.
The consumer rights body also warned the airlines to improve its services with regard to reasonable standards as specified by law.
However, an official of Qatar Airways told Dhaka Tribune that the two seats allotted to the passengers had been cancelled but they were not notified of the matter due to a technical error.
Qatar Airways fined Tk50,000 over flight seat mishap
The complainant will receive 25% of the fine
The authorities have fined Qatar Airways Tk50,000 over its failure to provide passengers with preferred seats as promised.
At a hearing on Tuesday, the Directorate of National Consumers' Right Protection directed the airlines company to pay the fine within the next five days, according to Tahmina Akhter, assistant director of the consumer rights protection body.
The complainant will receive 25% of the fine, she said.
Qatar Airways was fined under Section 45 of the Consumer Protection Act 2009 for failing to deliver on its promises.
According to a complaint filed in July last year, Mrinal Kumar Sarkar, a physician, bought two Qatar Airways tickets for two members of his family for a Canada-bound flight.
He paid extra fees for the tickets for seats 16D and 17C. However, the airline officials refused to provide the two scheduled seats when the passengers arrived at the airport.
Later, the two passengers boarded the flight after managing with the two other seats allocated by the airlines.
Subsequently, the physician lodged a complaint against Qatar Airways with the Directorate of National Consumers’ Rights Protection.
The consumer rights body also warned the airlines to improve its services with regard to reasonable standards as specified by law.
However, an official of Qatar Airways told Dhaka Tribune that the two seats allotted to the passengers had been cancelled but they were not notified of the matter due to a technical error.