Around 35,000 citizens have had their National Identity Cards (NIDs) locked due to software complications, with the Election Commission (EC) unable to say when the situation will be resolved.
Officials at the EC's National Identity Registration Wing disclosed the matter on Thursday.
The NIDs have been locked for various reasons, including poor fingerprint quality and similarities between one person's fingerprints and those of another. The commission is working to upgrade its software to address the problem.
EC Senior Secretary Akhtar Ahmed said software development was underway and that once completed, the issue could be resolved at the upazila level.
"Currently, we are unlocking the NIDs of those who report the problem to us," he said.
