Mahbub for taking action on negligence at Dhaka airport
He also asked customs and immigration officials at the airport to provide services for passengers speedily and with professionalism
State Minster for Civil Aviation and Tourism M Mahbub Ali Collected
BSS
Publish : 23 Dec 2021, 12:30 AMUpdate : 14 Feb 2022, 11:14 AM
State Minister for Civil Aviation and Tourism Md Mahbub Ali on Wednesday directed the authorities concerned to take departmental action against officials found to be negligent in performing duties at Hazrat Shahjalal International Airport.
He gave the directives while inspecting the overall activities of the Dhaka airport, including the baggage area, customs and immigration, and the area designated for RT PCR tests in the afternoon.
The state minister instructed the airport executive director to assign one trolley man to each belt in the baggage area to provide information on trolleys to passengers.
He also asked customs and immigration officials at the airport to provide services for passengers speedily and with professionalism, mentioning that their services cannot be interrupted in any way.
The employees of all the agencies working at the airport have to work together with an attitude of cooperation, aiming to ensure quality services for passengers, Mahbub said.
He said many flights are being delayed due to additional time needed in customs for transit passengers of different destinations, and the customs checking of transit passengers should be completed on priority basis.
If necessary, separate desks and queues should be arranged for transit passengers, he added.
About the manpower crisis in the customs and immigration unit of the airport, the state minister assured of taking steps to hire staff there soon in consultation with the authorities concerned.
He also instructed the officials concerned to set up kiosk machines in the areas designated for RT PCR within the next one week, with the aim of preventing passenger harassment.
Chairman of the board of directors of Biman Bangladesh Airlines Sajjadul Hassan, Biman Managing Director and CEO Dr Abu Saleh Mostafa Kamal, member (security) of Bangladesh Civil Aviation Authority Abu Saleh Mahmud Mannafi, and Dhaka airport Executive Director AHM Touhidul Ahsan were present, among others.
Mahbub for taking action on negligence at Dhaka airport
He also asked customs and immigration officials at the airport to provide services for passengers speedily and with professionalism
State Minister for Civil Aviation and Tourism Md Mahbub Ali on Wednesday directed the authorities concerned to take departmental action against officials found to be negligent in performing duties at Hazrat Shahjalal International Airport.
He gave the directives while inspecting the overall activities of the Dhaka airport, including the baggage area, customs and immigration, and the area designated for RT PCR tests in the afternoon.
The state minister instructed the airport executive director to assign one trolley man to each belt in the baggage area to provide information on trolleys to passengers.
He also asked customs and immigration officials at the airport to provide services for passengers speedily and with professionalism, mentioning that their services cannot be interrupted in any way.
The employees of all the agencies working at the airport have to work together with an attitude of cooperation, aiming to ensure quality services for passengers, Mahbub said.
He said many flights are being delayed due to additional time needed in customs for transit passengers of different destinations, and the customs checking of transit passengers should be completed on priority basis.
If necessary, separate desks and queues should be arranged for transit passengers, he added.
About the manpower crisis in the customs and immigration unit of the airport, the state minister assured of taking steps to hire staff there soon in consultation with the authorities concerned.
He also instructed the officials concerned to set up kiosk machines in the areas designated for RT PCR within the next one week, with the aim of preventing passenger harassment.
Chairman of the board of directors of Biman Bangladesh Airlines Sajjadul Hassan, Biman Managing Director and CEO Dr Abu Saleh Mostafa Kamal, member (security) of Bangladesh Civil Aviation Authority Abu Saleh Mahmud Mannafi, and Dhaka airport Executive Director AHM Touhidul Ahsan were present, among others.
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