BTRC to hold public hearing on operators service quality

The commission has taken the decision at its regular commission meeting on Sunday. An official of BTRC told the Dhaka Tribune that the regulator is getting complaints frequently from customers on the poor services of all mobile operators. BTRC will arrange the public hearing soon, another official said, asking not to be named. On December last year, State Minister for Posts and Telecommunication Tarana sat with all mobile operators to resolve call-drop issues. On that day, she informed the journalists that if the mobile operators couldn’t reduce dropped calls, the government will force them to introduce compensation. In January, BTRC gave directives to all mobile operators to provide compensation for each dropped call. Later, Tarana reiterated that from July the regulator would introduce compensation for dropped calls, but the government is yet to do that. Earlier, the regulator organised public hearing on various issues including Robi-Airtel merger. Meanwhile, the regulator is planning to prepare a guideline to ensure Quality of Service (QoS). After taking the charge of BTRC on October 26, Dr Shahjahan Mahmood assured the mobile phone subscribers of quality services across the country. “During the first three months, my first job will be to resolve all the call termination-related problems,” he told a view exchange meeting with the members of Telecommunication Reporters Network, Bangladesh (TRNB) at his office in Dhaka on November 9. Operators said dropped calls in Bangladesh are at a tolerable level, according to International Telecommunications Union.