Call drops and sometimes low and noisy voice quality of a phone call these days is a very common problem mobile phone users are facing.
Very often customers do not have any idea how much they have paid for a call or a certain service. In the last Eid days and in the event of any national festival, users face more problems.
The telecom watchdog has already been noticed about these difficulties and to mitigate it, they are going to bring in a regulation to ensure quality of services and improve customer satisfaction.
“We are preparing on it and will go for ensuring quality of service after 3G spectrum auction to be held on September 8,” Sunil Kanti Bose chairman of BTRC told a group of Journalists last week.
He said: “No compromise with the quality. To sustain any operator, they have to deliver international standard services. And we will be tough on it after the auction.”
Sources of BTRC informed they have already discussed about it at different meetings of the commission and preparing for a guideline.
BTRC first started this discussion under caretaker regime under a World Bank project and after that, they have purchased vehicle, equipment to examine the operators’ service response time, call drops, signal-to-noise ratio, cross-talk, echo, interrupts, frequency response and loudness levels.
The watchdog has recently asked the operators to submit their coverage status on all the highways and railways areas.
Regulator also added internet users’ satisfaction on it. That’s why BTRC also wanted internet price rate.
None of the mobile operators is ensuring the quality of their services while call drops becoming a regular phenomenon, according to the minutes of a commission meeting last month.
“The regulator is still in consultation with the operators to prepare the criteria on which their service quality will be measured,” T I M Nurul Kabir, secretary general of Association of Mobile Telecom Operators of Bangladesh (AMTOB) told the Dhaka Tribune yesterday.
In 2009, the BTRC had set some benchmarks to measure the quality of service of fixed-phone operators and internet service providers and is now concentrating on the mobile operators.
