Walton – an ISO certified Bangladeshi company – has taken initiatives to provide a sound after-sales customer service.
The new initiatives include expansion of Walton service points, new service management system under full automation and adequate trainings for technicians on information technology through online television, said a statement of the company.
As Walton exports quality products to different countries, a team of about one hundred highly skilled engineers will provide a sound after-sales customer service. At present, the engineers are receiving necessary trainings.
A total of 60 service points involving more than 1,500 highly skilled and experienced engineers and technicians are running across the country, and the process of opening new service points is underway, according to the statement.
In addition, post-sales customer service is also available in about 220 Walton Plazas.
Senior Deputy Director of Walton Group Md Neamul Haque said the main goal of the company is to earn customers faith through the delivery of world-class products.
“Our service points are equipped with advanced technologies and machinery, adequate stock of brand new spare parts and a large number of experienced engineers and technicians,” said Shah Mohammed Imtiaz, Walton deputy director.
He said Walton customers can inform the company of any problems they face after buying products.
