The national emergency helpline “999,” managed by Bangladesh Police, has urged the public to reduce unnecessary calls in order to improve the effectiveness of its emergency services. With over half of the calls received being non-essential, the helpline faces delays in responding to genuine emergencies and increased pressure on operators.
A significant portion of the national emergency helpline “999,” is being disrupted due to an overwhelming number of unnecessary phone calls, affecting the overall efficiency of emergency services.
Between December 12, 2017 and April 30, 2025, the helpline received a total of 62,380,907 calls. Of these, 56.27% — equivalent to 35,101,021 calls — were classified as unnecessary.
These included blank calls, prank calls, and missed calls, which have caused delays in genuine emergency responses and increased pressure on operators.
Although Section 70(1) of the Telecommunication Act 2001 outlines provisions for penalties and punishment for nuisance calls, the 999 authorities have so far prioritized raising public awareness over taking legal action.
According to the 999 authorities, awareness campaigns have gradually reduced the number of unnecessary calls.
However, to bring this number down to zero, cooperation from the media and responsible citizens is essential.
Urging the public to act responsibly, the 999 authority said: “Avoid making unnecessary calls. Your responsible behaviour can help ensure that genuine emergency services remain accessible.”
With public cooperation and increased awareness, 999 continues its efforts to become a model emergency service in the country.
