A recent survey conducted by the Ministry of Home Affairs has revealed that 44.9% of respondents are dissatisfied with the online police clearance service, while over 22% remain unaware of this service.
Additionally, 32.4% of respondents expressed dissatisfaction with the emergency 999 service, whereas 56.6% report being satisfied.
The findings, presented on Tuesday, by the Ministry’s Public Relations Division, are part of the "What Kind of Police Do We Want" survey.
Key findings
Police clearance: 44.9% of participants express dissatisfaction with online police clearance services, and over 22% state they are unaware of the service.
Emergency 999 service: 32.4% express dissatisfaction, while 56.6% report satisfaction.
Victim support centre services: 42% express dissatisfaction with the service.
Beat policing activities: Over 45% of respondents report dissatisfaction.
Online general diary (GD) services: 44.9% report dissatisfaction with the service provided at police stations.
Special desks for vulnerable groups: Dissatisfaction is particularly high regarding the activities of special desks for women, children, elderly and disabled.
The survey also highlighted dissatisfaction with mechanisms addressing cyberbullying and cybercrime.
Although online systems are in place to support victims, 72.1% of respondents expressed dissatisfaction or lack of awareness.
Similarly, most respondents view the e-traffic prosecution service as unsatisfactory.
The survey, which included 24,442 participants, revealed that 86.6% of respondents are between 18 and 44 years old. Nearly 95% of respondents are male. Among them, 36.4% are employed, 27.2% are students, 7.6% are businessmen, and 7.1% fall into other significant categories.
Most participants are from Dhaka district, followed by Chittagong and Comilla.
