The ride-sharing service Uber has issued a statement following the publication of a report on its refusal to do so when asked about allegations of irregularities and passenger suffering.
A day after the publication of the Bangla Tribune report titled “Uber’s no comment” on Monday, Uber requested the news outlet to add its comments to the article.
Uber said it closely monitored every complaint reported at the end of every trip, although the Bangla Tribune report says otherwise.
According to the report, over the years, riders have complained that drivers ring up passengers to ask them where they want to go, tell them to wait and cancel the trip after some time. Some even have to pay a Tk30 penalty after the driver comes close to the pickup point before cancelling despite telling the passenger they were coming there.
Bangla Tribune had asked Uber why customers had to pay a fine despite drivers cancelling the trip.
“No comments,” Uber had responded.
However, the service finally said: “Uber is committed to providing safe, reliable and affordable rides across all product categories. To eliminate frustration for passengers and drivers, we now show the destination in the app before the driver accepts the trip request. Drivers are also shown the mode of payment (cash or online) before the trip begins. We encourage users to complain through our app if they encounter any issues while using our platform. This makes it easier to get timely, effective solutions. Customer service support is provided through our app all over the world. And we closely monitor every complaint reported at the end of every trip.”
When asked about a reaction to Uber’s response, some passengers said it would be better for everyone if Uber warned its drivers instead of making such comments.
