Oppo is hosting ‘Service Day’ with an aim to elevate its entire customer care experience.
According to a press release, Service Day is a three-day-long event, starting from July 12 to July 14.
Throughout the event days, customers can avail of exciting service offers at their service centres as well as on online platforms such as apps, hotlines, social media and websites.
During the Service Day period, customers can enjoy a 10% discount on maintenance and the purchase of phone accessories.
On top of that, Oppo is also offering free labour costs, free protective film, free software upgrade, free phone disinfection service, and refreshments to guests visiting the service centres.
Oppo has posted content on its official channels so that users can find support and get their problems solved via platforms such as apps, hotline and social media where the answers to the frequently asked questions or latest service information can be found.
Besides, customers can also get customized solutions from service experts through Oppo’s hotline or website LiveChat whenever necessary.
In case of urgent on-site support, users can look for their nearest service centre on Oppo’s official website or MY Oppo app.
In addition to that, Oppo also offers send-in repair services, where customers can submit an application online and send their mobile phones to the service centre for repairs while keeping a check on real-time progress.
Liu Feng, head of brand of Oppo Bangladesh Authorized Exclusive Distributor said: “As a brand, Oppo values user experience the most. We believe that through satisfactory customer service, we can truly make our users happy. Hence, we shall explore all possibilities and deliver high-quality services to our customers for days to come.”
Oppo has introduced a transparent service in Bangladesh called face-to-face maintenance services, providing maximum transparency as users can view the entire process of maintenance.
Moreover, it is the first mobile phone brand in the country to have launched a mobile recording service in the customer service centres, where users can record the service provision process or request a service provider to record it for them.
Oppo has 22 customer service centres, 12 touch points and authorization centres, in addition to a total of 34 service outlets in Bangladesh.
Oppo Bangladesh also provides ‘extended warranty and replacement’ and ‘free warranty’ service even after exceeding the initial warranty period to customers who could not claim it on time due to Covid-19 restrictions.
Consequently, Oppo has recently won the Golden Globe Tiger Award in the Customer Service Excellence category, for exceptional customer service in Bangladesh.
