Bangladesh Telecommunications Regulatory Commission (BTRC) has signed an agreement recently with Genex Infosys Limited to modernize and operate the commission’s helpline "100" and provide AI-powered Chatbot services for three years to address subscriber complaints regarding Telecommunication Services in the country.
The agreement was signed by Sajeda Parveen, director, Systems and Services, BTRC, and Prince Mojumder, co-founder and CEO, Genex Infosys Ltd with the presence of Chairman of BTRC Shyam Sunder Sikder and Vice-Chairman Subrata Roy Maitra, reads a press release.
Speaking on the occasion, BTRC Chairman Shyam Sunder Sikder said that the BTRC's complaint management system is a timely addition through the newly appointed organization Genex Infosys Limited and the introduction of modern services like Smart IVR, Chatbot, WhatsApp will make it easier to submit complaints and suggestions and help all citizens of the country.
Subrata Roy Maitra, vice-chairman; Engineer AKM Shahiduzzaman, commissioner and Brigadier General Mohammad Nasim Parvez, director-general, SS Division also shared their expectation from the helpline to ensure resolution of the complaints.
Prince Mojumder said: “BTRC complaints helpline is a great initiative to create a bridge between citizen and regulator to ensure their services. Genex has been providing best in class Customer Experience services and Digital Transformation with emerging technologies and we are proud and delighted to work with BTRC. We are looking forward to serving BTRC with more digital services in the coming days.”
High officials from BTRC and Genex Infosys were also present in the agreement signing event.
