Reve Chat, the global provider of AI enabled omnichannel customer engagement platform, announced the integration with WhatsApp Business channel to help businesses build personalized relationships and deliver top-notch customer support, according to a press release.
Reve chat platform also supports Live Chat, Chatbots, Facebook, Viber, Telegram etc, as customer engagement channels.
WhatsApp messaging app has more than 2 billion active users.
Now with Reve Chat, from the same dashboard, businesses can manage WhatsApp conversations along with other channels like web, Facebook, etc.
On this platform, messages to a single WhatsApp Business number can be accessed through multiple agents, and can route to different agents, as well as managers can monitor the performance of their agents.
“Our customers have seen profound connections between real-time messaging support and customer satisfaction. With WhatsApp channel, we aim to enable brands to deliver exceptional conversational experiences — through ensuring QoS, smart automation and actionable insights,” said M Rezaul Hassan, CEO of Reve Group.
Reve Chat is also working on the WhatsApp bots as part of its chatbot platform to help businesses automate their customer support. With WhatsApp bots, enterprises can deliver personalized conversational experiences at scale and build their customer loyalty.
Some of the leading brands in Bangladesh such as Grameen Phone, Lanka Bangla, Rokomari, Southeast Bank, Othoba.com and Transcom are using Reve Chat successfully to engage with their customers. Reve Chat has large enterprise customers across 30 countries.
