Guardian Life Insurance Limited (GLIL) remains one of the most active companies to provide insurance services amid the coronavirus pandemic.
The first step was to let people know that “Guardian Life is open for business” and all the commitments made to the customers will be kept under any circumstances, says a press release.
GLIL employees have adopted work from home (WFH) facilities to continue their business operations during this pandemic.
Their ethos, "A promise is a promise" is reflected through the support it has been providing to its customers, partners, agents, and communities.
Tools such as best-in-class conferencing platforms (Cisco Webex), computers, email, phone conferencing, and access to internal networks are ensured for the employees with a secured Wifi network and a trusted virtual private network (VPN).
They have also shifted all their processes online and are paying out bills and claims online.
The claims team completely revamped their process and launched Online Claim Submission (OCS) platform for online claim submission and settlement; this is a first for the industry.
The retail business has gone 100% paperless with the monthly business closing happening online with the virtual collaboration of the underwriting team.
" GLIL has always believed that ensuring core competence is the key. We have implemented online soft skills training for all the employees at the back and front office. Under the project "Learning and earning”, agents across the country are under virtual training programs that will enhance their skills," said MM Monirul Alam, managing director and CEO of Guardian Life.
