The government has taken an initiative to set up a special monitoring arrangement for ensuring superior internet service quality.
The Post and Telecommunication Division has directed the telecom regulator to set up a special telephone hotline where users can easily file any complaint on internet service quality.
A letter in this regard, signed by Deputy Secretary Md Mahbub-Ul-Alam, was received by the Bangladesh Telecommunication Regulatory Commission (BTRC) on Monday. Sources said the initiative came after a request from State Minister for ICT Division Zunaid Ahmed Palak.
“We have already discussed the issue and decided to formulate a mobile team for surveillance,” a senior official of the engineering and operation wing of the BTRC told the Dhaka Tribune yesterday, adding that the team will be led by a deputy director-level officer from the wing
Seeking anonymity, he, however, admitted that it would not be easy to respond to every single complaint with limited resources.
Commenting on the directive for a telephone short code system, the BTRC official said: “To launch a short code we need to set up a technical system which requires investment and time.”
The BTRC currently has a programme that records objections from mobile phone users about service quality.
As of February, there are 4.34 crore active internet connections in the country, including 4.19 crore mobile internet users.
