We are pleased that the BTRC has listened to the concerns of the Bangladesh Association of Call Centres and Outsourcing to relax revenue sharing rules and ease the licencing process for call centres. This is a positive step that will help this industry to grow, and accordingly boost our nation’s economy as well.
That’s not to mention the added benefit that the creation of new call centres will create more jobs, thereby easing unemployment.
There is potential for growth in this sector, but it has been far too slow. In the five years since call centres were introduced, just over 200 local centres and only two international centres have been founded.
Obstacles such as lengthy procedural and regulatory hassles and the 0.5%-1% revenue sharing rule have made it difficult for more new customer service businesses to start up and continue. On top of that, there was a bar on local and international firms doing joint business on the same office floor. Such obstacles also seem to have discouraged international call centre firms from coming forward.
Now that BTRC has relaxed the rules, replacing the complex regulations with a simplified registration process, as well as doing away with the revenue sharing rule, it will encourage many more to start new call centres, and will attract international investors as well, just as it has in India, where the call centre business has seen a tremendous boom.
We should all get behind this initiative as it will make way for a brighter future for our economy and our nation.