Senior executives of Grameenphone faced tougher questions from its subscribers mainly on network quality, data package and prices during a Meet the Customers programme through facebook yesterday.
This is the second time the market leader GP’s top officials encountered their customers through the social media. This time Chief Marketing Officer Allan Bonke and Chief Technology Officer Medhat El Husseiny went live on GP’s facebook page from 10am to 11am.
The duo faced 192 queries, most of which were answered. However, some 915 facebook friends of GP liked the process. Currently, GP has more than 2.88 million fans on facebook, which is the highest in the country.
In response to a question, Chief Technology Officer Medhat El Husseiny said Grameenphone could cover most areas across the country with 3G networks by June, 2015 though it already covered 64 districts.
“Though we were planning to bring your desired location under 3G service by June, 2015, we will try to do so by March next year, considering your keen interest,’’ Medhat said while replying to a question raised by one Shakil Ahmed from Dhunat, Bogra.
About network quality, he also explained, “Sometimes, problems might be faced because of your handsets, but you are requested to send a mail to insta.service@grameenphone.com or make a call to 121 for getting more feedback.”
Another subscriber NB Newton asked why did the company always offer more facilities for the unused SIMs?
But Newton failed to get reply from any of the two bosses. The questioner also grilled the duo about free facebook offer, which was stopped suddenly without proper notification, but again the officials did not make any comment on the issue. Another user Nil Sabbir asked, “What kind of offer is this as you offered 2GB to 8GB unlimited bandwidth with conditions?”
“We have extended this offer to the customers to avert misuse,” replied Allan Bonke. Bonke also came up with a positive response when a university student Afif Hasan asked whether the phone company could offer a special data package for university students.
That time the cellphone company shrugged off the discussion. The market leader will offer a free 1971MB internet on the upcoming victory day.
Earlier, GP had arranged the same type of programme when former CEO Vivek Sood and Chief HR Officer Md Kazi Shahed answered questions of the users on September 25.