Toronto Dominion Bank, a canadian bank, has distributed green envelopes containing a $20 bill to every customer in more than 1,100 TD branches.
It was a good Friday for both employees and customers of bank as over 20,000 TD employees across Canada distributed those envelops.
In addition, thousands of others using TD phone and online banking services were informed that they would receive a deposit directly into their accounts.
A total of 30,000 customers were surprised and delighted.
A few more customers were in store (or in branch) for a much bigger surprise. TD placed a special ATM in their respective branches.
According to the examiner, a TD spokesperson stated “over a dozen customers across Canada received a special customer thanking experience at their local branch through the Automated Thanking Machine (TM), such as trips, experiences, RESP contributions etc.”
These experiences were captured in a YouTube video entitled “Sometimes you just want to say thank you #TDThanksYou”
Since Friday, the video has received over 2 million views. It has also went viral on Facebook. This post by IJReview has been shared nearly 200,000 times.
Forbes brought out the story on its website.
“A thank you can change someone’s day, so that’s why we have been surprising our customers across Canada, to say ‘TD Thanks You,” said Tim Hockey, President and CEO, TD Canada Trust.
“We know Canadians have a lot of choice when it comes to where they bank, and we wanted to say that we appreciate that they continue to choose TD.”
The “little extra” is the norm at TD Bank. TD is the sixth largest bank in North America. In addition to providing great service, TD Bank differentiates itself through convenience.