The service centre in Narayangonj is located at Tokyo plaza, Shop no 17 & 18 (3rd Floor), 69 BB Road, DIT, Narayangonj. The service centre in Comilla is located at Albir Tower (2nd floor) Holding no 571 (west side), Nazrul Avenue, Ranir Bazar Road, Comilla. The service centres are designed in accordance with Samsung’s global standards. They will operate every day except on Fridays and public holidays.
The centres were inaugurated by Seungwon Youn, managing director of Samsung Electronics Bangladesh who cut the ribbon and officially launched the Customer Service Centre. Also present at the event were Tanveer Shahed, head of customer service and Khandaker Hafiz Al Asad, director of Fair Solution Ltd. In his message the MD informed, "Our commitment to our customers does not end with the sale of a product. We believe in serving our customers with the best-in-class product and services. From now onwards, our customers residing in the river port capital Narayanganj and Comilla can receive quality after sales service for their Samsung mobile handsets."
Samsung now has 35 service centres and 39 collection points nationwide for device after sales service. For details, interested customers can call at 09612-300-300, 08000-300-300(Toll free).