Business Process Outsourcing (BPO) entrepreneurs have to come up with robust business plan including doing better liaison with buyers and building capacity to grab orders in a bid to draw investment from home and abroad, experts said yesterday.
They made the remarks at a session on “Entrepreneurship and Investment in BPO Industry” held mark on the occasion of a two-day Business Process Outsourcing (BPO) Summit at a city hotel.
The ICT Division in association with Bangladesh Association of Call Centre and Outsourcing (BACCO) is hosting the event for the first time in the country with an aim to brand Bangladesh as an ideal place for investment and business management.
“To attract investment in BPO sector, entrepreneurs must have a robust financial business plan and develop capacity,” said Mamunur Rashid, partner, PwC (PricewaterhouseCoopers).
He stressed the need for legal environment, capacity building, political stability and business facilitation to attract reinvestment from local and global investors.
“If local people do not come up to invest, international investors will shy away from investment in the sector,” said Mamun.
He also urged local banks, insurance, telecoms and other big industries to do their jobs through BPO to help boost the sector.
In his address, Adnan Imam, managing director of Genex Infosys Limited, focused on challenges facing BPO in Bangladesh.
Lack of good workforce, infrastructure, high rent for land, cumbersome and lengthy regulatory framework are the barriers that the country needs to overcome, he observed.
Bangladesh has huge opportunity and potential to grow in the emerging sector of IT-related business, said Adnan.
K Mahmood Sattar, chairman RSA Advisory Limited, moderated the session.
He said if Bangladesh fails to make a suitable business plan and ensure perfect infrastructure for BPO, it will not be able to grab international contracts.