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Users dissatisfied with mobile phone services at BTRC hearing

  • Published at 10:53 pm November 22nd, 2016
  • Last updated at 11:12 pm November 22nd, 2016
Users dissatisfied with mobile phone services at BTRC hearing
Subscribers presented their complaints on telecommunication services to the regulator at the hearing. The hearing was held at the Institution of Engineers Bangladesh (IEB), on Tuesday. For the first time, the Bangladesh Telecommunication Regulatory Commission (BTRC) has organised such an event to resolve the issues. Subscribers discussed their experiences and opinions on call-drops, voice calls as well as internet bundle packages and prices. Around 300 subscribers, including journalists, took part in the hearing. Senior executives of mobile operators were supposed to be present and they were required to respond to their subscribers’ queries and complaints. At the beginning of the hearing, Dr Shahjahan Mahmood said: “After taking charge as BTRC chairman, I promised that quality of service will be my first priority and I am working accordingly to ensure quality service. "If we get response from subscribers, we will arrange these types of public hearing in every six months," he added. AKM Shahiduzzaman, director general (Legal and Licensing) conducted the hearing while BTRC Vice-Chairman Ahsan Habib Khan and other high officials were present. A total of 1,300 complaints have been submitted on mobile network related services to the BTRC. Subscribers brought forth a slew of different complaints, ranging from network and internet issues to advertising via SMS. Rafiqul Islam said: “Citycell will be shut down soon. I am a user of this operator. Who will give me compensation? Will it be Citycell or will the state ensure it?” Muhammad Zahidul Islam requested that the regulator should impose a restriction on packages, as the operators offer many different packages that confused subscribers. Jamil Hossain similarly urged the BTRC to make directives regarding bundle offers. Musharraf Hussain from Gazipur said that Teletalk should introduce an emergency balance transfer system in order to ease the suffering of customers. This was not the only problem with Teletalk, as Israt Hussain complained that the state-run mobile operator's network was very poor. However, Teletalk is not the only provider with network issues. Ummey Kulsum Happy, a student from Jahangirnagar University said: “In our dormitory, we can't connect to Banglalink and Airtel networks. If we want to talk, we need to come out from the dormitory”. Issues regarding the legitimacy of certain vendors were also questioned. Abul Barkat claimed that operators were selling old numbers at hiked prices, while Zakir Hossain, a retailer, said that different operators were still selling fake registered SIMs. Many were also annoyed by the redundancy and abundance of SMS advertising. Gowhar Jamil from Shamoly said: “Banglalink sent me two types of SMSs for the same bundle offer.” Rubel Hossain also complained that his phone was flooded with advertising SMSs from different companies every day, and that the BTRC should take immediate steps to curb this type of messages. One of the problems regarding internet packages was voiced by Oliur Rahman, a student. He requested for the provision of 1GB data internet packages at tk50 for those who do not possess the funds or need for larger packages. Furthermore, Hassan Jaber requested that unused data be carried over into the next month. Emdad ul Bari, director general (system and service) said: “To materialise a digital Bangladesh, we need to reduce data prices. "We have already given directives that unused data must be added in the next package," he added.
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