All too often, restaurants and other businesses treat customers poorly and get away with providing faulty products and services.
And sometimes, the price charged not the same as the price on the label.
As such, the initiative to set up the Directorate of National Consumer Rights Protection (DNCRP) is a step in the right direction.
Allowing people to file complaints against businesses which take advantage of their customers is crucial to ensuring fair business practices.
The recent case of the customer who was overcharged for a bottle of water is a good example of the right thing being done in this regard.
Bangladeshi businesses have long underplayed the value of customer service. It’s about time we changed that mind-set.