333, the national call centre providing information on procedures of receiving public services and redress of social problems has been recognized as the best citizen engagement project in Asia by GovInsider- an international organization that promotes innovation in the public sector
333’s e-Service Specialist and Deputy Secretary, Mohammad Ashraful Amin received the award from GovInsider at the grand award ceremony held at the United Nation Conference Centre, Bangkok, Thailand recently. 333 is a joint initiative of Access to Information (a2i), Robi Axiata Limited and Genex Infosys.
Starting its journey from April 12, 2018, 333 has entertained 34 lakh calls, resolved more than 12,000 social problems and stopped more than 3,000 child marriages across the country with the support from the local administration. Besides, the platform has connected the citizens with the local administration to address many social malpractices across the country, a press release from Robi Axiata Limited said.
The telecom company says 333 has made a massive impact on improving the public service delivery mechanism in the country. This is another big success story of the country’s strident march towards fulfilling the vision of Digital Bangladesh.
The best citizen engagement project award recognizes a project that has engaged citizens and has metrics showing how it reached a large audience of people. A project needs to have used tools to create impact in the society by reaching out to all segments of the society providing valuable information on availing public services and responds to aggrieved citizens using innovative tools.
In addition to the best citizen engagement project award in Asia from GovInsider, 333 has also received the National ICT award 2019 for being the champion in sustainable inclusion and community service category recently.