• Friday, Nov 27, 2020
  • Last Update : 10:37 pm


  • Published at 04:22 pm July 1st, 2019
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Photo: Courtesy

A 360-degree digital healthcare solution

PlexusD is an online platform where patients can avail overall healthcare services. It does sound like any usual service that you can get from your doctor over the phone but there are some factors that make this platform unique in our country. 

This platform offers a cloud-based technology where the users can upload their medical data and get the right service based on their previous medical conditions. Using this technology, they bring the hospital to the patients through an app and a website. Patients can do everything on the app; starting from making online appointments, payments, collecting their medical data history, etc. “PlexusD will be with you throughout your journey of being sick,” says Nazim Mahmud, Founder and CEO of PlexusD.

How does it work?

When the patients connect with the doctors through the PlexusD app or website, they get to set an appointment with their desired doctor. Upon arrival at the doctor’s chamber, the representative there collects the patient's medical data on the software and it gets uploaded on the cloud instantly. Then, a brochure is given to them which portray six basic services that PlexusD offers:

Smart appointment

You can set your appointment with your doctor from home. It might be common now but even when you can set your appointment from home, you never know when your serial will be called. The smart appointment service calculates the algorithm of the software’s usage at individual clinics and it gives you an estimate on how long it will take for your serial to come, saving time from being employed waiting in the clinic.


It might take a doctor five to ten minutes to write a prescription here in Bangladesh. But on this platform, it will take them less time. As doctors specialize in specific fields, the algorithm can track their expertise and suggest the medicines that serve the patients’ type of treatment. The software will only suggest the medicines that the doctor has been prescribing over the last year. The system cross-checks the patient’s entire medical data to verify whether the medicines that are being prescribed are appropriate or not.

Digital billing

You can keep track of all your medical bills on this platform. Alongside that, you can also keep a track of your monthly, bi-monthly, quarter yearly, and yearly medical expenditure.

Online report

After your visit to the doctor, you don’t have to go back to the clinic or hospital to collect your reports. The reports will be delivered to you through your app/website and you wouldn’t have to move a bit. Even the doctors get a copy of your reports through the same process and can assess it online. 

Medicine reminder

The software keeps track of all the medicines that are being prescribed by the doctor. It also notifies you about taking your medicines timely as given on the prescription.

Cloud back-up

All your medical data is stored in the cloud and you can access it from anywhere in the world.

Follow-up reminder

When you catch an illness that sticks to you in the long run, the app helps you to keep track of your regular visits to the doctor and gives you a reminder on your coming follow-up date.

How do you plan on improving healthcare in Bangladesh?

Speaking with Nazim Mahmud, from the team behind the PlexusD, had this to say, “If we want to change the healthcare industry of this country, it is not a simple thing. A hospital alone cannot do anything, there are many stakeholders; the doctor, technology, medicine industry, etc, if everyone does not work together then you cannot shift it; it’s not like ride-sharing industry. This is why the healthcare industry is not improving in terms of technology. Everyone thinks of a prescription or appointment software but they do not think of the other branches that are linked to this. We are making the patients’ health care journey hassle free. Their healthcare is now available and accessible on their palms. Hospitals play a huge role behind all this and as long as we can’t provide better technology to the hospitals, it’s going to be tough to expect better results.”

All the services being provided by PlexusD were designed based on the health care experiences of the ones behind this technology. A doctor usually gets really less time to review a patient which is why there are slight chances of problems being overlooked at times. Their software checks a prescription when the doctor is preparing it and based on the customers' medical history; warns the doctor of the previous health issues which may be affected because of the medicines being prescribed. The AI here helps the doctor in the decision-making process as well. 

How did it start?

“Back in 2015, being the eldest son of my family and as my father lived abroad; I had to ensure my mother’s healthcare. So I have faced many problems throughout my childhood to ensure my mother’s healthcare. Back then, a doctor prescribed wrong medicine to my mother because he didn’t have the proper data of my mother’s health and that caused my mother’s kidney damage. Since then, I started working on this idea with some friends and after many attempts, we finally achieved success in January 2019.”

They are currently affiliated with 16 chambers and more than 150 doctors who are available on their website. The platform follows an industry integrated system. When someone needs assistance regarding a particular medical problem, they can post it on the app or website and out of the pool of 150 doctors; the ones who are specialized on that issue will get a notification on their end and provide assistance. For doctors, it is an opportunity to engage potential patients and bring them to their chambers

For now, 20 to 27 percent of doctors are always active and responding to messages. At the same time, if someone posts a particular issue that they are facing, the maximum response time in an hour. Moreover, the patients’ response rate is more than 70 percent.

“This platform is beneficial for both, doctors and patients. It makes life a bit easier by taking care of 70 to 80 percent of our day to day medical needs”, says Nazim. Even when it reduces the chances of errors taking place, there’s always a question about the security of users’ information. When it comes to that, PlexusD follows policies that are based on HIPAA (Health Insurance Profitability and Accountability Act of 1996) which makes sure that the user’s data can only be accessed by the users. The doctors do get to access the data only when one sets an appointment and that too for a time period of 24 hours. 

Such technology is yet to be seen at the hospitals in our country. This one-stop medical solution platform doesn’t offer all this for free, however, they only keep a fee Taka 30 from the users and that too is charged when the patient goes to the doctor’s clinic for an appointment.  

For more visit - https://www.plexusd.com/ and for the app, visit - https://play.google.com/store/apps/details?id=com.PlexusDTech.plexusd

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