• Tuesday, Jul 07, 2020
  • Last Update : 07:31 pm

BTRC chairman: Facebook rarely responds to our queries

  • Published at 09:55 pm June 12th, 2019
WEB_btrc cHAIRMAN
File Photo of BTRC new chairman Md Jahurul Haque Collected

BTRC organized the event titled 'Telecommunication services and activities of regulatory agencies' to know about user experiences and quality of telecom services

Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Jahurul Huq has said that Facebook authorities rarely respond to their queries. 

He said this at a public hearing held at the Institution of Engineers, Bangladesh (IEB) auditorium in the capital on Wednesday.

BTRC organized the event titled “Telecommunication services and activities of regulatory agencies” to know about user experiences and quality of telecom services.

The BTRC chairman said: “Facebook does not have any office in Bangladesh and its authorities never listen to our requests and directives as we do not have any jurisdiction over them, despite having a huge number of users in the country.”

Regarding radiation from mobile towers, Jahurul Huq said: “After the High Court directive, we examined the mobile towers and there is no reason to fear about radiation.”

He further said: “Despite attempts at blocking unwanted text messages, the mobile operators keep sending SMS to their subscribers. These text messages hamper concentration at work and annoy mobile users.

“Also, necessary text messages cannot be found due to the unwanted SMS flooding the inbox.”

He instructed mobile phone operators to work towards resolving the problems of their customers.

Besides, Complaints will be taken from the social networking site including facebook and other popular social networking site. 

At the hearing, customers raised various complaints about the slow speed of the internet, the price of packages, and other services.

About 165 from 1,600 people were registered, including government, semi-government and autonomous organization officials, telecommunication service providers, mobile phone users, consumer organizations, and related professionals, participated in the public hearing.

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