Grameenphone expanding across the country with 200 GPC

Grameenphone now has 200 of its flagship store, “Grameenphone Center” (GPC), across Bangladesh. 

With the launch of the GPC Nageshwari at Kurigram, the connectivity partner to Digital Bangladesh has reached this benchmarking success, reads a press release. 

Grameenphone organized a virtual event in this regard where Director-General Brig General Md Nasim Parvez, of BTRC, formally inaugurated the GPCs. 

Chief Marketing Officer Sajjad Hasib, Chief Corporate Affairs Officer (acting) Hossain Sadat and Head of Customer Experience and Service Mohd Aulad Hossain, among others, were present at the event moderated by Head of Communications of Grameenphone Khairul Basher. 

During the event, Grameenphone’s Head of Customer Experience and Service Mohd Aulad Hossain connected from remote Nageshwari of Kurigram along with customers and GPC officials and demonstrated the GPCs activities.

Driven by the inspiration of serving customers better, Grameenphone now has its essential customer solution points all over the country, serving the sincere ambition of ensuring maximum customer engagement and delightful resolutions. 

Along with 200 GPCs, Grameenphone will continue to cater for its customers in the existing digital service channels such as 121 hotline and MyGP application, the press release further reads. 

The GPC expansion has taken place beyond the district headquarters and expanded through the rural parts of the country. 

Among the 200, location-wise, the highest 24 of GPC is located in Dhaka, while 24 in Sylhet, 21 in Rajshahi, 19 in Barishal, 18 in Bogura, 17 in Khulna, 17 in Mymensing, 16 in Cumilla, 12 in Chittagong, and 7 in Rangpur. 

Besides, customers care also avail services from 4.2 lac retail points across the country. 

Brig General Md Nasim Parvez said in his speech: “Today is a very important day for Grameenphone, as it has achieved a significant milestone in getting closer to the people.”

“Although Grameenphone has hotline services like MyGP, there will always be a need for Grameenphone Centers to connect people living in rural areas. These GP Centers will significantly improve the services for people who have not availed of digital solutions yet. Thus, on behalf of the government, I would like to thank Grameenphphone. I hope, Grameenphone will continue its efforts to develop customer relationships,” he added.

Chief Marketing Officer of Grameenphone Sajjad Hasib said: “I am really excited and humbly delighted with this fantastic milestone of the 200th GPC. These stores are a testament to our commitment to delivering to our customers what matters most to them.” 

“Over the last two decades, customers have loved visiting our stores to get their desired products, services, and care from us. At Grameenphone centers, we give utmost importance to individual customer needs and deliver tailored solutions for their digital lifestyle,” he added.

In his closing remarks, Hossain Sadat, acting CCAO of Grameenphone thanked BTRC for its supports in delivering customer service across the country. He stated: “To ensure excellence in customer service, Grameenphone will further expand such activities. Through mutual collaboration, it will be possible to expedite the process of including more customers using digital services.” 

Grameenphone is celebrating the “200 GPC Milestone Celebration” with different types of engagement activities in digital and retail channels.

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