MetLife brings tele-doctor services for its customers, agents

To respond to the rising need for timely and trusted medical advice amid the Covid-19 situation, MetLife Bangladesh is launching a new initiative called “Sathe Achi Tele-Doctor Service.”

It will help customers and agents access medical advice without needing to go to a hospital or clinic in person, said a press release.

Early detection, advice, and treatment are key components that can help contribute to better management of the illness.

The new initiative provides, free of charge, online doctor consultation via chat or voice/video calls for Covid-19 or any other health issues and can be accessed from mobile phones or computers.

Users will have to register to avail the service. 

However, customers who have registered for previous year’s “Sathe Achi – Covid-19 Customer Support Program” do not have to register again and can use the service immediately provided their policies are currently active.

Registration for “Sathe Achi Tele-Doctor Service” will remain open till June 15 later this year.

The Tele-Doctor service is managed by Digital Healthcare Solutions, a division of Grameen Telecom Trust.

“Our commitment to stay beside our customers and agents in their times of need remains as strong as ever. We hope our users will find “Sathe Achi Tele-Doctor Service” helpful in getting primary medical advice from their homes," said Ala Ahmad, general manager of MetLife Bangladesh.