• Wednesday, Nov 25, 2020
  • Last Update : 12:32 am

Uber unveils 24/7 on-trip safety helpline

  • Published at 01:56 pm November 22nd, 2020
Uber logo

The new safety line will provide riders with the option to get in touch with Uber’s safety team should they have an urgent, non-emergency issue

In an effort to keep safety at heart and to continuously improve the experience of riders, Uber on Sunday launched a 24/7 safety helpline in Bangladesh.

The safety line is in addition to the in-app SOS 999 button already available in the safety toolkit, which allows riders to connect to law enforcement authorities in case of an emergency, said a press release.

The new safety line will provide riders with the option to get in touch with Uber’s safety team should they have an urgent, non-emergency issue, such as reporting a dispute with a driver or a breakdown during on a trip.

At the tap of a button, riders can immediately connect with Uber’s response team in English and Bangla, where trained representatives of the Safety Incident Response Team will be available 24/7.

"Our new 24X7 safety helpline will enable our riders to access our safety team at any time, day or night, thereby making their Uber experience safer and more comfortable. The helpline itself was launched based on consistent customer feedback and this additional level of security reiterates our commitment to doing everything we can to help keep people safe," said Pavan Vaish, head of supply & driver operations, Uber India and South Asia.

The safety helpline number is available under the safety toolkit banner hosted within the Uber app. To reach the safety tool kit, riders can tap the shield icon.

Over the past few months, Uber’s tech and safety teams have been working overtime to build a new product experience for helping riders feel safe, every time they use Uber.

Uber has launched a comprehensive set of safety measures, such as the pre-trip mask verification selfies for drivers and an updated cancellation policy.

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