• Friday, May 24, 2019
  • Last Update : 05:54 pm

4th BPO Summit ends with pledge to expand outsourcing services

  • Published at 09:23 pm April 22nd, 2019
4th BPO Summit ends with pledge to expand outsourcing services
Visitors at the two-day BPO Summit in the capital on Sunday Courtesy

Leaders of the Bangladesh Association of Call Center and Outsourcing (Bacco), which organized the two-day summit at the capital

The 4th BPO Summit wrapped up on Monday with a call to the government, non-government and local financial institutions to open up their back offices for outsourcing and turn to digitalization instead of traditional system as it would accelerate digitization.

Leaders of the Bangladesh Association of Call Center and Outsourcing (Bacco), which organized the two-day summit at the capital's Sonargaon Hotel, said they mostly focused on entrepreneurship, expanding it in rural areas and create jobs for reducing unemployment.   

Wahidur Rahman Sharif, president of Bacco, said, “The two-day dialogue, intended to engage and focus on the industry of immense potential with multiple sessions, was held with renowned speakers from their respective fields, who came together to share their knowledge and experience. They discussed the streamlining of a roadmap with proper collaborations and policy support to make the BPO industry worth $1 billion by 2021, and contribute prominently towards the GDP growth of the nation’s economy.”

“We want to expand BPO services in all sectors which impact the local market. As a result young generation will find it easier to get jobs and all sectors will receive BPO facilities.” said Wahid.

The summit was jointly organized by ICT Division and Bangladesh Association of Call Center and Outsourcing (Bacco.)

Tanzirul Basher, joint secretary of Bacco, said, “More than 20,000 corporate, institutional and individual buyers attended the summit.”

He added, “Bangladesh, being one of the largest source of online workers, has experienced tremendous growth in past few years, and is fully aligned with the goal of Digital Bangladesh. Approximately 60,0000-80,0000 freelancers are registered and are working on different marketplaces, while already securing top ten positions in different skill categories.”

“To carry the momentum forward and bolster government’s commitment towards this sector, the freelancers are encouraged to come under one roof rather than working individually with such ingenious skill set,” Tanzirul remarked.

BPO Summit Bangladesh 2019 was held for two days, where a total of 13 seminars were held. The sessions included “BPO as a Career for Youth and Laboring BPO for Improvement,” “Process Outsourcing Steps Forward,” “On Spot Job Interview for New Entrants,” “Access to Finance for BPO Industry,” “B2B Networking Session,” and more.