Power Division: Any inconsistency in electricity bills to be adjusted with next month’s bill

If there is any inconsistency in electricity bills, it will be adjusted with the next month’s bills, said the Power Division.

A statement was issued in this regard on Saturday following several media reports saying that consumers are receiving overstated power bills. 

In the clarification, the Power Division said that estimated electricity bills are being served to the consumers due to the Covid-19 pandemic as power utility employees are not being able to visit the consumers’ meters for health safety concerns.  

It said that there has been some confusion among many power consumers in different areas about their electricity bills in the backdrop of the coronavirus crisis. 

Power Division said that for the sake of preventing Covid-19, bills of many consumers are not being prepared by visiting their respective homes. 

Instead, bills are being prepared considering either the previous month’s bills or the bills of the corresponding months of the last year as there are lockdowns in many areas and also for obligations of maintaining social distancing and health safety guidelines by the electricity workers, it added. 

“If there is any inconsistency in the bills compared to the consumed electricity, it will be adjusted with the next month’s bills. 

The consumers would not need to pay any extra bills than they have consumed,” said the Power Division in the clarification. 

Considering the health safety of the consumers, the government has already waived the surcharge of for delayed payment of bills of February, March, and April as these bills could be paid until June 30 without any extra charge.                    

The Power Division requested the consumers to contact the offices concerned about any complaint against their bills. 

It also requested consumers to pay their bills through bKash, mobile phone, and bill booths side by side using the payment system of designated banks.