The Bangladesh Passenger Welfare Association complained that good governance had not yet been established in the CNG autorickshaw sector.
After speaking to 422 passengers and observing the service of 230 autorickshaws on 11 important roads in Dhaka on Sunday, the Bangladesh Passenger Welfare Association's fare fleecing observation sub-committee published a report with their observations.
According to the Bangladesh Passenger Welfare Association, 96% of autorickshaws operate on contract, 91% claim additional fare, 87% do not agree to go to destination of passengers, and 48% operate without meters.
The association compiled the report after observing the conditions in Jatrabari, Sadarghat, Gulistan, Press Club, Paltan, Kakrail, Badda, Motijheel, Kamalapur Railway Station, Khilgaon, Fakirapul, Farmgate, Malibagh, Mirpur-10, Dhanmondi, Elephant road, Shahbagh, Mohakhali, and the Airport area.
During its observations from 8am to 10pm, the Welfare Association did not see any initiative by the Bangladesh Road Transport Authority (BRTA) and traffic police to address the irregularity.
The demand for rides exceeds the supply of autorickshaws, so passengers often have to comply with drivers' demands for higher fares. Passengers further complained that drivers charge them for city corporation and flyover tolls, as well as traffic congestion fines.
The Passenger Welfare Association made the following recommendations for the resolution of the autorickshaw crisis:
1. Take the initiative to launch 20,000 new autorickshaws in Dhaka and Chittagong
2. Adopt company-based or app-based autorickshaw management
3. Take initiatives to stop private autorickshaw operations
4. Ensure public representation in rental increase negotiations and monitoring committees
5. Detain autorickshaws for one year for violating rules
6. Fix importing companies' profits and withdraw import duties
7. Ensure transparency in new autorickshaw registrations