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Directorate of Consumer Rights Protection given two more months to install 24/7 hotline

  • Published at 12:50 am October 16th, 2019
High Court-SC-court
File photo of the Bangladesh Supreme Court Dhaka Tribune

The High Court bench of Justice Sheikh Hasan Arif and Justice Rajik Al Jalil on Tuesday

The Directorate of Consumer Rights Protection (DNCRP) has been given two more months to install a 24/7 hotline for consumers. 

The High Court bench of Justice Sheikh Hasan Arif and Justice Rajik Al Jalil on Tuesday granted DNCRP’s time petition, and fixed December 17 for next hearing in this regard. 

According to a report on the progress of the hotline submitted by DNCRP, the organization has received the necessary budget (Tk45 lakh), and a tender has been floated. Once the tender is finalized, the hotline will be installed.

Barrister Shihab Uddin Khan stood for the writ, Barrister Faridul Islam stood for Bangladesh Food Safety Authority (BFSA), and Kamruzzaman Kachi stood for the DNCRP. 

The court asked to raise awareness among the public about the hotline service, as well as to inaugurate the service in the presence of the prime minister, if possible.

On August 27, The High Court ordered the DNCRP to launch a hotline within three months, in order to receive complaints from consumers, and provide services on an emergency basis.

The court also asked DNCRP to set up the hotline through outsourcing.  

On August 20, the High Court summoned the DNCRP director, and asked him to explain why Tk50 lakh was needed to install the consumer service hotline. 

On June 16, the High Court ordered DNCRP to introduce a hotline within two months.

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