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BTRC: Quality of services key focus in 2019

  • Published at 05:42 pm January 17th, 2019
Md Jahurul Haque, acting chairman of BTRC
File photo of BTRC Chairman Md Jahurul Haque at a press briefing in Dhaka Collected

Jahurul Haque also hinted that they would introduce ranking system for the mobile network operators on the basis of the parameters of QoS

Bangladesh Telecommunication Regulatory Commission (BTRC) is going to concentrate on ensuring quality of services (QoS) for mobile phone users in 2019, after attaining significant achievements last year.

Bangladesh stepped into the 4G era,introduced much awaited mobile number portability (MNP), and conducted successful test of 5G in 2018.But the regulator has a lot more to do for consumer satisfaction in terms of call drops, mute calls, unwanted promotional activities, and data connectivity disruptions, reports BSS.

BTRC Chairman Md Jahurul Haque said: “Ensuring QoS for the satisfaction of the mobile phone users is our key focus this year. We must ensure that and to do so, if necessary, legal action would be taken.”

Stating that BTRC has set parameters forQoS, he said: “A consultancy firm is running a survey to figure out the actual scenario across the country.”

Jahurul Haque also hinted that they would introduce a ranking system formobile network operators on the basis of the QoS parameters.

Listing the achievements of 2018, he said BTRC launched the country's first satellite, Bangabandhu I, introduced 4G services and MNP, boosted revenue earnings by Tk2,378 crore, conducted successful 5G test, issued tower sharing licences, set QoS regulation, gained significant market power, and incorporated Bangla domain as well.

Furthermore, BTRC opened a complaint cell and introduced a short code number to hear various complaints.

Jahurul Haque said: “In 2018, we received a total of 2,947 complaints and solved 2,848 immediately.”