This service was launched with aims to ensure a smoother commute from Khilkhet to Motijheel, for people who work in offices there. However, the Office Jatri bus service has a lot of room for improvement
Bangladesh Road Transport Corporation (BRTC) had introduced three new services for the commuters of Dhaka in a bid provide quality service to the people. Among these services, “Office Jatri” is specifically targeted towards office-going passengers.
This service was launched with aims to ensure a smoother commute from Khilkhet to Motijheel, for people who work in offices there. However, the Office Jatri bus service has a lot of room for improvement.
Every quality bus service must meet the three following criteria: schedule adherence, sufficient seating, and professionalism of the transportation staff.
Bus services in Dhaka have designated ticket counters or offer tickets to passengers. Most of these busses pick up passengers at predefined stoppages.
But, buses operating under the Office Jatri service fail to provide an exclusive service to its target passengers. These buses pick up passengers from anywhere on the road, even after the seating capacity is reached.
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The service provided by this special service is akin to local buses running on the streets of Dhaka.
“You may call it a special service, but not because it provides a quality service, but because it is the worst special bus service in Dhaka,” said a shopkeeper named Jahangir Alam, while riding one of the Office Jatri buses.
According to the official schedule, the service is supposed to start at 7:30am with at least three double-decker buses, providing commute to office goers from Khilkhet to Motijheel through Mohakhali.
The correspondent waited at the Khilkhet stoppage for the 7:30am bus, but the first bus appeared at 7:43am, and the next one came along at 9:07am.
The conductor of one of the buses told the Dhaka Tribune: “We started our journey from Tongi Station Road and picked up passengers from almost every point in the city.
“We do not know about any special services. Our job is to transport passengers, whoever they are.”
Some of the passengers, asking not to be named, also complained about the rude behavior of the transportation staff and attempts to overcharge passengers.
Meanwhile, the condition of the buses is also questionable. Despite Office Jatri being a new BRTC service, the buses are quite old and are barely held together by extensive repairs. Most of the glass windows are broken and the seats are damaged.
The correspondent observed that the bus he was on reached Shahbagh on 9:20am, and arrived at its destination Motijheel around 10am. However, most offices start at 9am.
Instead of making an attempt to avoid traffic congestion and overloading the bus with passengers, the transportation staff did the exact opposite.
A banker, on condition of anonymity, said: “This service is a farce. This is not a special service for the office-going commuters. No one can cope with this level of poor service every day.”
Daily commuters termed the Office Jatri service a very poor example of customer service by the BRTC.