A duty manager of Thai Airways was fined Tk2 lakh for being rude to two passengers at Hazrat Shahjalal International Airport in Dhaka on Sunday.
Sources at the airport said Farzana and her ailing husband were scheduled to fly to Bangkok on flight TG 322 at 1:40pm on Monday when they encountered Selim Mustaq at the boarding gate.
The couple was waiting in the business lounge after check-in. Farzana said they were slower to walk to the flight boarding gate than other passengers as her husband was sick.
“Thai Airways Duty Manager Mustaq behaved rudely towards us at the boarding bridge, so we refused to board the flight,” Farzana said.
The duty manager then offloaded their baggage.
Farzana filed a complaint with immigration police, who referred the matter to the airport magistrates court.
Executive Magistrate Muhammad Yusuf said: “Tk2 lakh has been fined under Consumers’ Right Protection Act after hearing the passengers’ complaint and admission of guilt by Thai Airways Duty Manager Selim Mustaq.
“The passengers have been given Tk50,000 out of the fine as per the law and we have ensured that they could fly to Bangkok on the next available flight.”
The article was first published on Bangla Tribune