Expatriates Minister Nurul Islam inaugurated the service yesterday at Dhaka's Prabasi Kallyan Bhaban in the presence of Bangladeshi 41 labour attaché from 27 embassies.
The service was initiated by Wage Earners Welfare Board with technical assistance from the Access to Information (a2i) project.
It has been named 'Prabashbondhu Call centre' (Foreign Friends Call Centre) and initially launched for expatriates living in three countries - Saudi Arabia, Malaysia and Jordan - as a pilot project.
“From now onwards, Bangladeshi expatriates living in three countries can avail services swiftly with the help of this call centre and gradually this service will be provided to expatriates living in other countries,” Nurul Islam said.
He termed this initiative a new addition to the country's digitalisation project.
Through this call centre Bangladeshi expatriates who have a major contribution to the country's economy can avail services swiftly, like filing complaints to the ministry, getting information about bringing dead bodies back to the country and ways to find compensation, scholarships for expatriates' children and recovering salary if confiscated by the employers, he said.
Initially the call centre will provide 18 services to the expatriates and their relatives.
Expatriates and their relatives will avail services within 48 hours of calling. Otherwise the complaint or the query will be forwarded to a senior official of the Expatriates Ministry automatically.
The minister also informed that all labour attachés were being trained on providing services swiftly.
Expatriates will be able to call at +8809654333333 for all kinds of assistance from 9am to 6pm (Bangladesh Standard Time) everyday.
They will also be able to call or send text messages to +8801678668813 from their mobile phones’ message option or use this number to connect from WhatsApp, Viber and imo accounts.
Besides, they can contact the call centre on Facebook or Facebook Messenger to the page Probash Bondhu Call Center, call the Skype ID Probash Bondhu Call Center or send mails at [email protected]
To ensure more facilities for the expatriate Bangladeshis living in Lebanon and South Africa the ministry has already planned to open labour wings in the two countries, the minister said.