A pilot of Etihad Airways allowed an elderly couple to get off a plane of moments before take-off so they could visit their dying grandson in hospital.
The incident took place on March 30, BBC reported quoting the couple's travel agent Becky Stephenson.
According to a BBC report, the couple had boarded the Abu Dhabi-bound aircraft at Manchester
Airport when they received a text message about their relative's condition.
The flight returned to the gate so the couple could rush to see their grandson, who died later on the same night.
Later, the flight still went ahead after the couple got off.
Stephenson, who is based in Bradford, told the BBC: "I've been in the travel business for 25 years and never heard of this happening. I'm just really grateful that my customers could get back to see him."
She said: "Etihad have said they can use the ticket again on a different date but my customers are not thinking of when they're flying back out again."