The Directorate of National Consumer Rights Protection (DNCRP) has fined mobile network operator Robi Axiata Limited Tk4.1 lakh for deceiving subscribers.
DNCRP Deputy Director Shahin Ara Momtaz acted on the basis of three complaints on Monday and asked Robi to submit the money within five working days.
Shahin said that the company was fined for breaching the terms and condition of its packages.
Two Robi officials, Syeda Lutfun Nahar and Ashraf Mahmud, were present at the hearing and they promised to pay the fine within the stipulated time.
Shohag, a subscriber, complained to directorate on February 11 that Robi offered him a package where it promised to provide 1.5 GB of internet data for Tk98 that would be valid for 28 days. However, when activated the package provided him with 1 GB internet data and was valid for 5 days.
Md Saiful, another subscriber, filed a complaint on March 13 where he said that he had bought 50 MB internet data for Tk28, as part of a package to watch Bangla dramas. In this instance, Robi provided the customer with invalid links and he could not avail the service.
Al Amin, the third subscriber, filed a complaint where he mentioned that he could not unsubscribe to a value added service that provided him with health tips in exchange of Tk2 per day.
The authorities fined the mobile operator Tk250,000 for the first complaint,Tk150,000 for the second and Tk10,000 for the third complaint.
Ekram Kabir, vice-president of communications and corporate responsibility at Robi Axiata Limited, told the Dhaka Tribune that they would cooperate with the directorate in every possible way.