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BTRC to hold public hearing on users’ complaints this month

  • Published at 01:02 am November 14th, 2016
BTRC to hold public hearing on users’ complaints this month
Subscribers will be opportunity to place their complaints on telecommunication services to the regulator at the hearing. The regulator decided to hold such hearing after learning about subscribers’ dissatisfaction over mobile phone services in the country. The hearing would take place in the Institution of Engineers, Bangladesh (IEB) where subscribers could speak about their experiences and opinion on call-drops, voice calls as well as internet bundle packages and prices. This is the first time BTRC is organising such an event to resolve the issues. At the public hearing, senior executives of mobile operators will be present and they have to respond to their subscribers’ queries and complaints. To participate in the hearing, BTRC has requested the mobile phone users to register by calling BTRC call centre “2872” or filling up its specific form available on BTRC website: http://www.btrc.gov.bd/November 17, according to a BTRC release. The subscribers would be informed through mail or SMS or phone call about their participation in the hearing. According to the commission, public hearing is being arranged to hear the subscribers’ opinion and reaction. After the hearing necessary actions will be taken accordingly by the telecom regulator. The decision to hold public hearing was made at the 199th commission meeting in august following allegations that unwanted cellphone packages run on. The commission meeting had also asked the departments concerned to ensure that representatives from all telecom operators attend the hearing.