• Tuesday, Jun 25, 2019
  • Last Update : 03:40 am

Subscribers vent anger against mobile phone operators at public hearing

  • Published at 10:47 pm June 12th, 2019
Mobile Network
Photo: Syed Zakir Hossain/Dhaka Tribune

According to the BTRC chairman, the commissions revenue currently stands at Tk10,000 crore, as compared to Tk3.45 crore in 2001

On Wednesday, Subscribers vented their anger at poor services provided by different mobile phone operators in the country.

At a public hearing arranged by the Bangladesh Telecommunication Regulatory Commission (BTRC) at the Institution of Engineers Bangladesh (IEB), subscribers raised various complaints including weak networks, slow internet speeds, deception in the name of internet packages, SMS and ad nuisance, call-drops, and insufficient security on Facebook, reports UNB.

BTRC Chairman Md Jahurul Haque, who presided over the public hearing, said he is not happy with the mobile operators' services himself. "No one is satisfied with the technology as it keeps changing."

Some of the complaints were resolved instantly, while the rest will be sorted out soon, he added.

Jahurul also said they have decided to keep their call centre open 24/7, to receive complaints from customers. Previously, the call centre would stay open from 9am to 5pm every day, with the exception of holidays.

According to the BTRC chairman, the commissions revenue currently stands at Tk10,000 crore, as compared to Tk3.45 crore in 2001.

Furthermore, he stressed that not all problems can be solved overnight.

Regarding the issue of advertisements through SMS services, the BTRC chairman said he was embarrassed at the situation, and will take steps to address the issue.

On issues of Facebook security, Jahurul said Facebook does not always listen to the BTRC. “Facebook will act sometimes when the BTRC makes a request, as there are a huge number of users here.” 

The BTRC chairman also said they are implementing the guidelines from the High Court on radiation from mobile towers.

“We have examined the towers, and there is nothing to be worried about,” he added.